Effective Date: 01 April 2025
At Online Meds Delivery, your safety, privacy, and satisfaction are our highest priorities. We are a fully licensed online pharmacy operating in the United States, shipping medications across all regions of the USA and Canada. Our policies follow strict federal, state, and international pharmacy regulations to ensure trust, transparency, and patient safety.
Why This Policy Exists
Medications are regulated healthcare products. To protect patient safety and maintain drug integrity, U.S. and Canadian pharmacy laws restrict the return of prescription medications once they leave our licensed pharmacy facilities.
While returns may be restricted, we stand behind every order and are fully committed to resolving any issue caused by error, damage, or shipping failure.
Prescription Medications
Returns
Due to health and safety regulations, prescription medications cannot be returned once delivered, even if unopened. This policy is required under:
- U.S. Food and Drug Administration (FDA) regulations
- State Boards of Pharmacy guidelines
- Health Canada import safety standards
Refunds & Replacements
You are eligible for a full refund or free replacement if any of the following occur:
- You received the wrong medication
- The dosage or quantity is incorrect
- The product arrived damaged, leaking, or compromised
- Your order was lost during transit
- The medication was expired at the time of delivery
Please contact our support team within 7 days of delivery to report the issue so we can resolve it promptly.
Non-Prescription Products (OTC & Wellness Items)
Non-prescription items may be returned within 14 days of delivery if they meet the following conditions:
- Item is unopened and unused
- Original packaging is intact
- Product is not temperature-sensitive
Refunds are issued after inspection and approval.
Order Cancellations
Orders may be cancelled for a full refund if the request is made before the order enters pharmacy processing or shipment. Once fulfillment has begun, cancellations may not be possible due to regulatory requirements.
Shipping Issues & Delivery Delays
We ship to all U.S. states and all Canadian regions using secure, trackable carriers. If your order is:
- Delayed beyond the estimated delivery window
- Showing no tracking updates
- Marked as delivered but not received
Our team will investigate promptly and arrange a replacement or refund when appropriate, at no additional cost to you.
Refund Processing
Approved refunds are issued to the original payment method. Processing typically takes 3–7 business days, depending on your financial institution. You will receive an email confirmation once your refund has been processed.
Our Commitment to Customers
- Licensed U.S. pharmacy operations
- Secure and discreet shipping
- Transparent pricing and policies
- Compliance with FDA and pharmacy regulations
- Dedicated customer support
Contact Us
If you have any questions regarding this policy or your order, our support team is here to help.
Email: support@onlinemedsdelivery.com
Phone: +1-347-662-5465
Support Hours: 11 AM – 6 PM
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